Terms & Conditions
Last updated: May 2026
These Terms and Conditions govern the travel planning and advisory services provided by The Mondelist, operated by The Travelist, LLC ("we," "us," or "our"), based in Los Angeles, CA. By engaging our services, you ("the client") agree to the following terms.
1. Our services
The Mondelist provides boutique travel planning and advisory services, including destination research, hotel and flight sourcing, itinerary planning, dining and activity reservations, and logistics coordination. All bookings are made through Fora Travel, our host agency, under their IATA number. We act as your travel advisor — not as a travel supplier. We do not own, operate, or control the airlines, hotels, tour operators, or other third-party suppliers used to fulfill your travel arrangements. Our role is to plan, recommend, and coordinate on your behalf.
2. Planning fees
Our services are provided in exchange for a planning fee, which varies by tier and is confirmed in writing before any work begins.
The Essentials carries a base planning fee of $500, structured as follows:
50% of the planning fee is due upfront before we begin research or planning.
The remaining 50% is due upon delivery of your final itinerary.
The Works is priced at 15% of total trip cost, with a minimum fee of $2,500, structured as follows:
A deposit of $1,500 is due when you engage — this locks in your spot and is applied toward your final fee.
The balance (15% of total trip cost, less the $1,500 deposit already paid) is due upon delivery of your final itinerary.
'Total trip cost' means the total cost of all bookings made on your behalf, including accommodation, activities, transfers, and flights where applicable. This will be confirmed in writing before the balance is invoiced.
Planning fees cover our time, expertise, and the work involved in researching, planning, and coordinating your trip. They are separate from the cost of your travel — flights, hotels, activities, and other supplier costs are paid directly by you or invoiced separately. In most cases, we also earn commissions from hotels and travel suppliers when we make bookings on your behalf. This is standard industry practice and does not affect the rates you pay — in many cases, our Fora Travel affiliation gives you access to rates and perks unavailable when booking on your own.
3. Cancellations and refunds
We understand that plans change. Our refund policy on planning fees is based on how far along we are in the planning process when a cancellation is made.
For The Essentials:
Cancelled before we have begun any research: 100% refund of the upfront deposit
Cancelled after research has begun but before any bookings have been made: 50% refund of the upfront deposit
Cancelled after any bookings have been made: no refund of the planning fee
For The Works:
Cancelled before we have begun any research: full refund of the $1,500 deposit
Cancelled after research has begun but before any bookings have been made: 50% refund of the deposit ($750)
Cancelled after any bookings have been made: the deposit is non-refundable. The balance fee is not charged if the itinerary has not been delivered.
To cancel, please notify us in writing at cancellations@themondelist.com. The date of written notice determines which refund tier applies. Planning fee refunds are entirely separate from supplier refunds. If you cancel a trip, any refunds from airlines, hotels, or other suppliers are governed by those suppliers' own cancellation policies — not ours. We will assist you in pursuing supplier refunds where possible, but we cannot guarantee them.
Rush planning
Rush planning fees are non-refundable once engaged. The rush premium applies when planning is requested with a turnaround of 48 hours or less, or when travel is within 2 weeks of the planning request. The rush fee is charged in addition to the applicable planning fee and is due upfront alongside the planning fee.
4. Supplier changes and cancellations
Occasionally, travel suppliers — airlines, hotels, tour operators, and others — may change, cancel, or otherwise alter bookings that have already been confirmed. These changes are beyond our control and we cannot be held responsible for them. If a supplier change significantly affects your itinerary, we will work with you to find a suitable alternative. However, we are not liable for any additional costs, losses, or inconvenience caused by supplier cancellations, schedule changes, overbooking, or service failures. We strongly recommend purchasing comprehensive travel insurance to protect against supplier disruptions, trip cancellations, and other unforeseen events. We are happy to point you in the right direction when the time comes.
5. Price changes
Travel prices — flights, hotel rates, activity costs, and other supplier pricing — can change at any time and are outside our control. We provide price information based on availability at the time of research. Prices quoted during the planning phase are not guaranteed until a booking has been confirmed and paid. If a price increases between the time we recommend it and the time you approve the booking, we will notify you of the change before proceeding. You are never obligated to proceed with a booking at a price you have not approved.
6. Client responsibilities
To allow us to provide the best possible service, you agree to:
Provide accurate and complete information when requested, including travel dates, traveler names, passport details, and any special requirements.
Review all itineraries, booking confirmations, and documents promptly and notify us of any errors within 48 hours of receipt.
Ensure all travelers in your party hold valid travel documents — including passports, visas, and any required health documentation — for the destinations you are visiting. We can advise on requirements but are not responsible for ensuring compliance.
Notify us promptly of any changes to your travel plans, traveler details, or requirements.
Pay planning fees according to the schedule agreed upon at the start of the engagement.
7. Last-minute changes
We do our best to accommodate changes to your itinerary after bookings have been made. However, last-minute changes — particularly those made within 72 hours of travel — may not be possible to fulfill, and may result in additional costs charged by suppliers. We are not responsible for any costs, penalties, or losses arising from late or last-minute change requests. If your trip requires a significant restructure after the final itinerary has been delivered, an additional planning fee may apply. We will always discuss this with you before proceeding.
8. Force majeure
We are not liable for any failure to perform our services, or for any loss, damage, or disruption to your travel plans, caused by circumstances beyond our reasonable control. This includes but is not limited to: natural disasters, extreme weather events, pandemics or public health emergencies, acts of terrorism or civil unrest, government travel advisories or restrictions, strikes or industrial action, and other events outside the control of either party. In the event of force majeure, we will make every reasonable effort to assist you in rebooking, recovering costs through travel insurance, or making alternative arrangements. However, we cannot be held financially responsible for costs or losses arising from these events.
9. Limitation of liability
The Mondelist acts as an independent travel advisor. Our liability to you is limited to the planning fees you have paid us. We are not liable for any indirect, consequential, or incidental losses — including lost enjoyment, missed experiences, or additional travel costs — arising from supplier failures, itinerary disruptions, or other events outside our control. Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.
10. Travel insurance
We strongly recommend that all clients purchase comprehensive travel insurance before travel. A good policy covers trip cancellation, medical emergencies abroad, supplier failure, and baggage loss. We can recommend providers when the time comes, but the decision to purchase — and the policy you choose — is entirely yours. We are not responsible for any losses that could have been covered by travel insurance.
11. Privacy
We handle your personal information in accordance with our Privacy Policy. By engaging our services, you consent to the collection and use of your information as described in that policy.
12. Changes to these terms
We may update these Terms and Conditions from time to time. When we do, we will update the date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated terms. We will notify active clients of any material changes.
13. Governing law
These terms are governed by the laws of the State of California. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of California.
14. Contact
If you have any questions about these terms, please contact us:
The Mondelist — The Travelist, LLC
Los Angeles, CA
legal@themondelist.com
themondelist.com
15. Corporate travel — additional terms
The following terms apply to all corporate travel management engagements, including monthly retainer arrangements and per-trip corporate engagements. In the event of any conflict between these terms and the general terms above, these corporate-specific terms take precedence for corporate clients.
Retainer billing
Corporate retainers are billed monthly in advance on the same date each month. The first payment is due before any work begins, including traveler profile setup and initial onboarding. Retainer fees are based on the agreed tier and trip allotment as set out in your engagement agreement.
Per-trip billing
For solo traveler engagements billed per trip, each invoice is issued before planning begins for that specific trip. Payment is due before we commence any research or bookings for that trip. Overage trips are invoiced at the end of the month in which they occur at the agreed overage rate.
Minimum commitment
All corporate retainer engagements require a minimum three-month commitment from the date of the first payment. This minimum period covers traveler profile setup, travel policy configuration, and the time required to understand and serve your team's travel patterns effectively. The minimum commitment applies regardless of trip volume during that period.
Cancellation — after minimum commitment period
After the initial three-month minimum period, either party may cancel the retainer with 30 days written notice to the email address on file. The following terms apply to cancellation:
Notice given mid-month does not reduce that month's fee — the full month is billed regardless of when notice is given.
Trips confirmed and fully booked at the time notice is given will be completed as normal within the notice period.
Trips in active planning or research at the time of notice will be completed where time reasonably permits within the 30-day notice period.
If active planning cannot be completed within the notice period, a prorated refund from the final month's retainer will be issued for undelivered trips, calculated as: (monthly retainer ÷ total trips that month) × number of incomplete trips.
Scope and trip allotments
Each retainer tier includes a monthly trip allotment as agreed at the time of engagement. Trips exceeding the monthly allotment are subject to overage billing at the agreed per-trip rate, invoiced at the end of the month in which they occur. Significant increases in travel volume or scope mid-engagement may require a tier upgrade, which will be discussed before any change takes effect.
Flight booking exclusion
Flight booking is not included in any corporate retainer or per-trip corporate engagement. Clients are responsible for booking flights directly using their preferred booking tool, corporate card portal, or other platform. We provide flight research and recommendations on request, but do not make flight bookings on behalf of corporate clients.
Employee and traveler data
In the course of providing corporate travel management services, we may collect and store personal information about your employees and travelers, including names, passport details, loyalty program numbers, seat preferences, and travel history. This information is held securely, used solely for the purpose of booking and managing travel on your behalf, and handled in accordance with our Privacy Policy. We will not share employee traveler data with any third party except as required to complete a booking or as required by law.
Late payments
Retainer fees not received within 7 days of the due date may result in a temporary pause of services until the account is brought current. We will contact you before any pause takes effect. Repeated late payment may be grounds for termination of the engagement with 30 days written notice.
Changes to retainer plan
Changes to your retainer tier — upgrades or downgrades — take effect from the first day of the following billing month. Mid-month changes are not prorated. If a tier upgrade is required due to significant volume increases during a billing month, any overage trips will be billed at the applicable overage rate for the current tier until the upgrade takes effect.
16. Tripbook digital products
Tripbook is our library of downloadable digital products — trip itineraries and destination guides. These terms apply to all Tripbook purchases.
What Tripbook products are
Tripbook products are downloadable PDF files containing travel planning content based on real trips and firsthand research. They are sold as-is, for personal use only. No planning, booking, or coordination services are included with a Tripbook purchase. The content represents our recommendations at the time of publication — specific venues, properties, and experiences are subject to change and we cannot guarantee their current availability or quality.
Pricing
Trip itineraries are priced at $75. Destination guides are priced at $150. Prices are subject to change — the price at time of purchase applies. An optional one-hour consult call is available for $250 as an add-on to any Tripbook purchase. The consult is a single, time-limited conversation with no deliverables or follow-up included.
Digital product delivery
Upon completed payment, your download will be made available immediately by email. Downloads are for personal use only and may not be resold, redistributed, or shared. Each purchase entitles one buyer to one download for personal use.
Refund policy
Because Tripbook products are digital downloads delivered immediately upon purchase, all sales are final. We do not offer refunds on digital products once the download has been accessed. If you experience a technical issue accessing your download, please contact us at tripbook@themondelist.com and we will resolve it promptly.
Consult call terms
The optional consult call is a one-hour conversation paired with a Tripbook product purchase. It is scoped to that single session — no deliverables, no follow-up, and no booking or planning services are included. The consult call fee is non-refundable once the call has been scheduled. If you need to reschedule, please do so at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled call are non-refundable.
Availability
Tripbook products are available to purchase at any time. We reserve the right to remove, update, or reprice products from the library at any time without notice. Purchased products are available to download for 30 days from the date of purchase. If you experience any issues accessing your download within that window, please contact us at tripbook@themondelist.com.
17. The Mondelist Shop
All products available in The Mondelist Shop are made to order through third-party print-on-demand fulfillment partners. The following terms apply to all shop purchases.
Shipping timelines
Orders typically ship within 2–3 weeks of purchase. This includes production time and transit. Shipping timelines are estimates and may vary due to factors outside our control, including fulfillment partner production schedules and carrier delays.
Returns and defective items
All sales are final. We do not accept returns or exchanges for change of mind, buyer's remorse, or sizing issues. Please consult the size guide before ordering. If your item arrives damaged, defective, or incorrectly produced, contact us at shop@themondelist.com within 30 days of delivery with your order number and photos of the issue. We will review your claim and offer either a full refund or a replacement — your choice. No return shipment is required. Claims submitted after 30 days of delivery cannot be accepted.
Lost packages
If your order has not arrived within the estimated delivery window, contact us at shop@themondelist.com within 30 days of the estimated delivery date and we will investigate with our fulfillment partner.
Order cancellations
Orders can only be cancelled before production has begun. Once an order is in production it cannot be cancelled or modified. Contact us immediately at shop@themondelist.com if you need to cancel and we will do our best to accommodate the request.
18. Email marketing and quiz consent
By taking the Travel Personality Quiz or subscribing to our email list, you consent to receiving email communications from The Mondelist, including your quiz results, travel planning guides, and related content delivered through our email marketing platform, Kit. You can unsubscribe at any time using the link in any email. We do not send marketing emails without your consent and will not share your email address with third parties for their own marketing purposes.
19. Invited group experiences
Invited is a series of curated small-group travel experiences offered by The Mondelist. These terms apply to all Invited bookings.
Application and acceptance
Participation in an Invited experience requires a completed application. Submitting an application does not guarantee a spot. Applications are reviewed and acceptance is at our sole discretion. We will notify you of your application status by email.
Pricing and payment
Pricing is confirmed at the time of acceptance. A $1,000 deposit is required to secure your spot upon acceptance. The remaining balance is due 90 days prior to departure. All prices are per person and in USD.
What's included and excluded
Each Invited experience includes accommodation, airport transfers, curated dining experiences, activities, and on-the-ground hosting as described on the experience page. Flights, meals outside of curated experiences, personal expenses, and optional activities are not included. Inclusions are subject to change — any material changes will be communicated to confirmed guests in advance.
Cancellations and refunds
Deposits are fully refundable up to 120 days prior to departure. For bookings made within 120 days of departure, deposits are refundable within 7 days from payment. After either of these windows, deposits are nonrefundable. The final balance is nonrefundable once paid. If you are unable to attend after the refund deadline, your spot may be transferred to another guest at our discretion, subject to finding a suitable replacement. We strongly recommend travel insurance to cover cancellation for reasons outside your control.
Changes to the experience
We reserve the right to make reasonable adjustments to the itinerary, venues, or activities based on availability, weather, or circumstances outside our control. We will not make changes that materially alter the nature of the experience without notifying confirmed guests.
Group conduct
Invited experiences are small-group settings. We reserve the right to remove any guest from an experience whose conduct is disruptive or incompatible with the group dynamic. In such cases, no refund will be issued.